FAQ
Frequently Asked Question
Have a question before you order? Browse our most common inquiries below. If you need further help, our support team is ready to assist at info@masterwatchcollection.com.
Every watch in our collection is 100% genuine and comes with an official Certificate of Authenticity. Each piece undergoes a rigorous multi-point inspection by certified watchmakers before entering our vault.
We back every timepiece with a comprehensive 5-Year Global Craftsmanship Guarantee. This covers internal movement defects, mechanical precision issues, and manufacturing flaws under normal wear.
Automatic watches are purely mechanical, powered by the natural movement of your wrist through a balance wheel and mainspring, requiring no battery. Quartz movements rely on a battery and a quartz crystal to regulate time, providing effortless, high-precision timekeeping.
All orders are shipped via insured express courier service requiring a signature upon delivery. We provide real-time tracking from our secure facility straight to your door, fully protecting your investment throughout transit.
We offer a 30-day trial period for all unworn timepieces in their original packaging with all protective films and tags intact. Contact our customer care team to initiate a seamless return or exchange.
